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October 13, 2017

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Episode 2: Collaboration

October 23, 2017

Resilience in business is a hot topic these days – and is it any wonder as the world

continues to throw up major challenges to stability, and we as leaders and teams

grapple with an environment of constant uncertainty and change?

In the Global Challenge Round The World Yacht Race it was an environment that we

had to learn to adapt to fast. Otherwise you’d be at the back of the 12- strong fleet

before you knew it.

 

So, what made the difference for us? Well there’s no silver bullet as resilience is

multi-faceted. We actually identified 8 key factors that not only kept us on the

racecourse and in one piece, but also able to compete with the best in the

fleet. Here’s the 2nd factor. To see the 1st factor click here

 

 

So why is Collaboration the 2nd Resilience Factor? And what can you do to make it

happen?

 

The value of this lies in several simple premises. That many hands make light work.

A problem shared is a problem halved. Two minds are better than one (or 18 in our

case). So, when we were languishing down in 10 th place on leg 1 after 3 days at sea

I thought we better start.

 

Up until this point there really wasn’t a forum for collaboration across the whole

team, and whatever I and the watch leaders were doing to direct things just wasn’t

working well enough. We’d also noticed some unhelpful team behaviour starting to

show up within the team. There wasn’t a minute to delay especially as the lead

teams were already 70 miles in front.

 

So, at midday on day 3 we got everyone together and sat down in the cockpit at the

back of the boat for our first daily meeting. This was to update people on progress

and to get them thinking about what was working, what wasn’t, and what we could

do differently going forwards to get a better result.

However, there’s plenty of things that can get in the way of this being a fruitful

exercise. Fear of getting blamed for the poor performance or putting blame on

others. Or fear of making a stupid suggestion, or one in someone else’s area of

responsibility, and ‘treading on their toes’.

 

 

So, to combat that I opened the meeting with a speech about how “high performing

teams are completely open and brutally honest with each other as that’s the only

way to find the formula that works. If things are left unsaid for fear of conflict, then there’s a cost to that. None of us individually know how to sail this boat to the best of our abilities, but collectively we do. So, let’s remember that as we go through this

meeting and be ok with the fact that we haven’t got it all worked out yet. Otherwise

we’ll never be open to learning”. And thankfully that did the trick.

 

The feedback came thick and fast. The two watches weren’t working well together as

they had started competing against each other and so weren’t sharing what they

were learning. The sail change teams weren’t briefing and debriefing and were

making the same mistakes repeatedly. Those that were steering and trimming the

sails were lacking focus. Our tactical strategy was weak.

 

 

 

So, I said, “ok what ideas do you have to fix all that?” – and 30 minutes later we had

a plan. This included uniting the team by setting daily team targets that would have

us compete against the other teams rather than against ourselves! With that we set

about turning our performance around. And that included me collaborating better

with our navigator to come up with a bold strategy to help get us back up there.

 

From that point on we had a daily meeting every day that was all around continuous

improvement through collaboration. By day 10 we were 6th , day 14 we were 4th , and on day 17 we rolled into Boston in 2nd

 

 

 

So that’s why Collaboration is the 2nd factor!

 

Top Tips to get you and your team Collaborating:

  1. Make it safe for people to be open with each other and the team. Keep it solutions focused rather than looking for who’s to blame
     

  2. The answers are always within – you just have to ask the right questions, and the right climate for them to come out
     

  3. I’m a big believer that no-one knows how to their job better than those that do it every day. They are the ones that can see the process that isn’t working, or the way to optimise their or others performance. So, engage their brains and then empower them to take it to the next level

Sign up below for further updates and videos as I share this crucial learning to keep

you and your team resilient!

 

 

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MARK DENTON

keynote speaker extraordinaire

Contact  Mark

87 Satchell Lane, Hamble, 

Hampshire SO31 4HL

United Kingdom

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